Legal Notice

GENERAL CONDITIONS OF USE OF THE WEBSITE

These general conditions, together with the particular conditions that may be established, will regulate the relations between “Bthemattic Business Listing, S.L.” as supplier of the technological platform on which this WEBSITE (hereinafter “BTHEMATTIC”) is based, the person in charge of this WEBSITE (Ajuriaguerra Maestros Cocineros, SL, Company with CIF B95877742 and registered office at Calle General Concha, 2, 1º D, 48008 Bilbao, hereinafter “the Owner”) and the USERS OF THIS WEBSITE (hereinafter “users”) who use the services offered therein.

By using any of the services, the user accepts the General Conditions that are in force at the time of access. BTHEMATTIC or the Owner can review these General Conditions at any time, updating this page, so it will be your obligation to review the General Conditions each time you use any of the services to which the user can access. The data contained in this WEBSITE is for informational purposes only, not being the responsibility of BTHEMATTIC, nor of the Owner, the veracity of the same or the consequences that for a third party may have its inaccuracy or falsehood.

The user will have the right to use the services expressly authorized, being of his strict responsibility the use and content of the data or information that he transfers, modifies, alters or stores through those services. Likewise, the user agrees to use the services in accordance with the stipulations contained herein, the Law, morality and the prevailing Good Customs and undertakes not to use the services negligently or maliciously, or to pursue illicit purposes or contrary to the purpose for which the services were designed.

The user undertakes not to transmit, through the services offered by the Owner through BTHEMATTIC, electronic mail, programs or data that damage or may damage or harm the systems or computer programs owned by BTHEMATTIC, the Owner or other Internet users.

The Users have the obligation to keep the secret about the access and use codes provided by the Holder through BTHEMATTIC, as well as to communicate any suspicion they may have about their knowledge by unauthorized third parties. In any case, the Owner or BTHEMATTIC reserves the right to change the keys when deemed necessary to preserve the security of their equipment or the interests of their users or third parties.

The Holder and BTHEMATTIC, given the changing nature of the market in which they operate, reserve the right to improve or expand the services or the means provided without prior notice

The Holder and BTHEMATTIC may suspend the services provided when any of the following circumstances occur: (a) when it is necessary to perform maintenance tasks (b) when required to preserve the proper functioning or safety of the services provided or the integrity of equipment, networks or systems, regardless of who owns them (c) when there are operational circumstances that require it (d) when they become aware of the performance of illegal, illicit or harmful activities for the Owner, BTHEMATTIC or a third by the user or through the services contracted by him.

RESERVATION AND CANCELLATION POLICY

  • Cancellations with more than 48 h. in advance: 100% refund of the reservation guarantee.
  • Cancellation between 48 h. and 8 h .: return 50% Guarantee of reservation.
  • Cancellation with less than 8 h. In advance: 0% refund
  • Cancellations are only allowed by email or via our reservation system using the relevant links or accesses.

The limited capacity of the Atelier Etxanobe dining room together with the large number of reservation requests that we receive and that exceed that capacity demands us to establish a prior deposit to accept the reservations of our customers. We understand that it is a condition that can be annoying but it is the way we think is more balanced to reconcile the interests of our clients and the operational needs of the Atelier. The amount paid at the time of booking (40 Euros per guest) will be conveniently subtracted from the final invoice.

To obtain an effective reservation at Atelier Etxanobe it is necessary to make the aforementioned deposit. Once completed, the client will receive a communication informing him of the payment made and confirming that he has a reservation for the day and time he has indicated. Atelier Etxanobe uses for this monetary transactions the technology and the means of Listae.com and Stripe, Inc., which implies that we do not have access to the customer’s bank or financial data.

This deposit will be returned in full to the owner of the reservation in the event that for any reason the reservation is canceled at least 48 hours before the time chosen to visit the Etxanobe Atelier. If the cancellation of the reservation occurs between 48 and 8 hours prior to the time of booking, the client will receive half of the amount deposited. If you do not go to the restaurant at the time and date established in the reservation, and the customer had not made the cancellation in compliance with the conditions listed above, Atelier Etxanobe will not refund any amount, it being understood that the payments made become indemnified by the damages caused to the restaurant.

At Atelier Etxanobe we are aware that there may be exceptional situations in which, due to causes beyond our control, it is impossible to comply with the obligations assumed when making a reservation to visit our restaurant. In exceptional cases, and with proper accreditation, Atelier Etxanobe may consider reviewing these cancellation conditions.

GIFTS, OFFERS AND COUPONS DISCOUNT

Ajuriaguerra Maestros Cocineros, S.L. communicates to users the days and hours of the offers or coupons that the restaurant indicates and publishes on its website (www.atelieretxanobe.com), being the only one responsible for the product or service offered. In the event that the purchaser of the offer is not going to be the one who enjoys it, he expressly declares that he has the authorization to act on behalf of the third party.

Once the offer or online coupon has been purchased, it can not be modified or canceled, so the customer can not claim the refund once the purchase is made and only the money will be returned in case of cancellation of the offer by the restaurant. , although eventually and depending on duly accredited exceptional circumstances, the restaurant may decide to refund the amounts paid, provided that the product or service purchased has not been consumed and the refund is requested before the end of the offer’s validity period. Return requests must be sent in writing to the restaurant itself (Atelier Etxanobe Restaurant, Calle Juan de Ajuariaguerra, 8 48009 Bilbao, Vizcaya) or to the e-mail address etxanobe@etxanobe.com, in either case with express mention of the data of the purchaser and designation of the locator attributed at the time of purchase. Any cancellation requested for reasons unrelated to the restaurant will involve a charge, in management costs, of 20% of the price paid. In any case the cancellation must be requested by whoever made the purchase of the offer.

To redeem the offer, it is mandatory to have a reservation in the restaurant made in advance and confirmed by the restaurant. On the day of the reservation, the user must present the confirmation e-mail that is received after the purchase of the Offer, and in any case prove through the exclusive locator sent at the time of purchase the legitimacy of the representative coupon of the offer. The user declares that he / she knows the confidential nature of the locator that he / she receives and that he / she accredits him / her as the purchaser of the coupon, committing to keep said pager secret and not disclosing it to third parties. The breach of this obligation supposes the loss of the rights acquired at the moment of acquisition of the coupon.

The Restaurant is not responsible for the customer not receiving the order confirmation e-mail for not having entered the email address correctly.

The user who has made a reservation will have to present themselves at the restaurant on the day and time they have booked. The restaurant will maintain the conditions of the reservation until 15 minutes after the reserved time.

Etxanobe reserves the right to change any of the dishes or wines cited for lack of stock that may be replaced by others of similar characteristics or higher than those advertised in the conditions offered.

SECRET MAINTENANCE AND DATA PROTECTION

In compliance with the provisions of the Spanish law and in particular by Organic Law 15/1999 of December 13 Protection of Personal Data and by Royal Decree 1720/2007 of December 21 by which the Regulation is approved. develops the aforementioned Organic Law, BTHEMATTIC informs users of the existence of an automated file containing personal data provided voluntarily by the users themselves, created by BTHEMATTIC and hosted on its servers for its exclusive use, managed under its responsibility with the exclusive purpose of properly providing the services used by the user and the development of commercial and commercial activities of BTHEMATTIC. The data contained in the mentioned file will not be transferred to third parties for purposes other than those listed here.

The User expressly authorizes and accepts that in the event that BTHEMATTIC was acquired by another company or its assets were purchased by a third party, its data will be transferred to that company or third party without the need for its consent, provided that said assignment respect the purpose and purpose for which these data were initially collected. Likewise, and to the extent possible, BTHEMATTIC will inform all users of the aforementioned acquisition or purchase in a general manner through the means it deems appropriate.

BTHEMATTIC communicates to users the right it has to access, rectify, oppose and cancel the personal data held by BTHEMATTIC, by written communication addressed to the Headquarters or by any other means, telematic or not, that enables BTHEMATTIC.

The User can contact BTHEMATTIC to exercise their rights by any of the channels enabled at www.listae.com

LIMITATIONS OF LIABILITY

1. Due to the very nature of the services provided by the Owner through BTHEMATTIC, most of the facilities necessary for the development of this activity depend on third parties, so the Tiutlar and BTHEMATTIC are not responsible for the result of the contracted services. insofar as the aforementioned third parties and their facilities are involved in their proper functioning.

2. The Holder and BTHEMATTIC will not be responsible for the information that is transmitted, distributed, published or stored through their services if they have not been introduced or previously reviewed by the Holder’s personnel. For these purposes, the Owner acts as a mere intermediary in the dissemination and reception of information, being solely responsible for the information that it generates directly. In any case, the Holder will not be liable in case of (a) force majeure (b) use of the service not authorized by third parties. The liability of BTHEMATTIC or the Holder shall not include possible compensation for lost profits.

The user declares that he is the owner of all the rights, authorizations or licenses necessary for the legitimate use of all the elements included in the services provided by the Holder through BTHEMATTIC and that have their origin in the user, its employees or companies. contracted, being of its exclusive responsibility to respond to any claim that the use of these elements may originate by a third party legitimized to do so.;